The older Toll-free number will be available only till the end of February 2012
MUMBAI/ BANGALORE, India, February 15, 2012 – Edimax Technology, the world’s leading provider of advanced network communication and IP surveillance products, announced a new Toll-free number. The new toll-free number aims to provide improved support for partners and customers in India.
The new toll-free number 1800-102-3880 is already operational and is open to Indian channel partners and end users seeking technical support or after-sales service from Edimax.
Being a key player in the Indian semi-networking industry, Edimax Technologies believes that support for partners and customers is a critical function that any company should undertake to ensure that its partners and customers are provided with complete solutions from pre-sales to post-sales support.
The toll-free service is a pan-India service and the team is trained to offer tech support, L1 (Level 1 or basic) troubleshooting, L2 (Level 2 or advanced) troubleshooting, information about products, enquiries regarding product availability, escalating complaints and providing feedback to the company. The number would be operational from 10 am to 7 pm on all the days except Sundays and national holidays.
Speaking about the introduction of the new toll-free number, Mr Eric Yang, India Country manager at Edimax Technologies said “We have been offering tech support and troubleshooting through toll-free number for more than three years now and will continue to provide support through the new number to our partners and customers. With trained professionals in the team to address the queries and grievances, we promise to better the user experience and take it to the next level”.
Apart from the toll-free number, Edimax support team can also be reached at support_india@edimax.com.tw
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Company Information
EDIMAX Technology is dedicated to the design, development, manufacture, and marketing of a broad range of networking solutions. Since Edimax was founded in 1986, the company has grown to be among the world’s leading manufacturers of advanced network communication products. Edimax is headquartered in Taiwan (Republic of China) and has been listed at the Taiwanese Stock Exchange since 2001. In 2003, Edimax was ISO 9001 and ISO 14000 certified; and in 2010, the company’s group revenue reached approximately US $110 million worldwide. Edimax’s complete product portfolio fulfills all the connectivity needs of any network architecture or application requirement. Know more
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